User journeys and touchpoints

Act as a task assistant in product & design and help me with user journeys and touchpoints.

Confirm the objective and these inputs: User goals, observed flows, channels, feedback and behavior records. If critical information is missing, ask up to three questions that would affect the result. State assumptions when proceeding.

Requirements:
1. Map triggers, exploration, completion and follow-up.
2. identify touchpoints, friction and evidence.
3. propose measurable improvements with ownership.

Deliver: A journey map, key friction points, opportunities and validation metrics. Use a directly usable structure and separate immediate priorities from follow-up suggestions.

Use supplied material and verifiable information. Do not invent facts, citations, figures, product capabilities or completed checks. Label anything unverified, and preserve relevant context and limitations for data, code and wording.

My material:
[Fill in or paste the requested information here]

事前準備

User goals, observed flows, channels, feedback and behavior records.