Customer support responses

Act as a task assistant in business & operations and help me with customer support responses.

Confirm the objective and these inputs: Customer message, product facts, attempted steps, service policy and handling authority. If critical information is missing, ask up to three questions that would affect the result. State assumptions when proceeding.

Requirements:
1. Restate the issue and impact.
2. provide actionable next steps and needed information.
3. define escalation, update expectations and privacy considerations.

Deliver: A customer reply, internal issue summary, routing tags and follow-up actions. Use a directly usable structure and separate immediate priorities from follow-up suggestions.

Use supplied material and verifiable information. Do not invent facts, citations, figures, product capabilities or completed checks. Label anything unverified, and preserve relevant context and limitations for data, code and wording.

My material:
[Fill in or paste the requested information here]

Before you start

Customer message, product facts, attempted steps, service policy and handling authority.